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Build Safe, Explainable AI Agents That Actually Work

Go beyond static data — MergeOn builds task libraries that teach AI how to act. Every decision is evidence-anchored, every action is verified, and every outcome is logged. These aren't black-box guessers — they're compliant, auditable agents you can trust.

📚
Task Libraries
🌳
Decision Trees
🔧
Tool Catalogs
✅
Verification
📊
Telemetry
100%
Evidence-Backed
Zero
Black Box Decisions
99.9%
Compliance Rate
Real-Time
Audit Logs
Agent Architecture

Evidence-Anchored Task Libraries

Every agent action is built from verified sources — documents, forms, and workflows — ensuring decisions are traceable, compliant, and explainable.

Claims Processing Agent
Active Training
Task Sources
📄 Policy Documents247
📋 Form Workflows183
🖱️ UI Navigation92
⚖️ Compliance Rules156
🔄 Process Flows78
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Evaluate Claim Type
Determine if claim is routine, complex, or requires escalation based on amount, diagnosis code, and member history.
📄 Policy: CLM-2024-POL-001Page: 47SHA-256: a7b9c2...
→
Auto-Approve Routine Claim
Claims under $500 with valid diagnosis codes and in-network providers can be automatically approved per section 4.2.1.
✓ Verified against rulesConfidence: 99.8%
⚖️
Compliance Gate: HIPAA Check
Verify all PII handling meets HIPAA requirements before proceeding. Check encryption, access logs, and consent forms.
Regulation: 45 CFR §164.502Last Updated: 2024-01-15
Tool Catalog

Role-Based Tool Access

Agents are granted specific tools based on their role, ensuring they can only perform authorized actions within defined boundaries.

Database Query Tool
Read-only access to member and claims databases
Level 2
SELECT queries onlyPII maskingAudit loggedRate limited: 100/min
Document Generator
Create approval letters and EOB statements
Level 3
Template-based onlyCompliance reviewedVersion controlledDigital signature
Workflow Executor
Trigger predefined business processes
Level 4
Approval chainsRollback capableSLA trackingException handling
External API Caller
Integrate with third-party verification services
Level 2
Whitelisted endpointsOAuth2 securedResponse validationTimeout: 30s
Escalation Handler
Route complex cases to human reviewers
Level 1
Priority queuingContext preservationSLA alertsHandoff tracking
Compliance Validator
Check actions against regulatory requirements
Level 5
Real-time checksMulti-jurisdictionAuto-documentationViolation alerts
Full Telemetry

Every Action Logged with Evidence

Complete audit trail of every decision, tool call, and outcome — with inputs, outputs, and evidence sources tracked in real-time.

Live Agent Activity Log
LIVE
[2024-01-15 14:32:18.247]
ACTION: EvaluateClaim(claim_id: "CLM-2024-001234")
EVIDENCE: Policy_Doc_2024_v3.pdf, Page 47, SHA: a7b9c2d4...
RESULT: Classified as "Routine" - Amount: $423, In-Network: true
[2024-01-15 14:32:19.102]
TOOL_CALL: DatabaseQuery.getMemberHistory(member_id: "MBR-789456")
PERMISSION: Level 2 access granted, PII masked
RESULT: 12 prior claims, 0 flags, Good standing
[2024-01-15 14:32:19.887]
COMPLIANCE_CHECK: HIPAA.validateDataAccess()
REGULATION: 45 CFR §164.502 - Minimum necessary standard
RESULT: PASS - All access within permitted use
[2024-01-15 14:32:20.455]
DECISION: AutoApprove(claim_id: "CLM-2024-001234")
EVIDENCE: Decision tree node #47, Confidence: 99.8%
RESULT: Approved - Letter generated, Member notified
[2024-01-15 14:32:21.002]
POST_VERIFICATION: ValidateOutcome()
CHECKS: Amount within limits, Diagnosis valid, Network verified
RESULT: All post-conditions met, Transaction committed

Post-Action Verification

Every agent action goes through rigorous verification to ensure outcomes match expectations and comply with business rules.

1

Pre-Condition Checks

Verify all required data is present and valid before action execution

2

Action Execution

Perform the task with full telemetry and evidence tracking

3

Outcome Validation

Check results against expected outcomes and business rules

4

Compliance Review

Ensure all regulatory requirements were met during execution

Verification Rules Engine
JSON
{ "action": "approve_claim","verification_rules": [{"rule": "amount_within_limits","condition": "claim.amount <= 500","passed": true},{"rule": "diagnosis_valid","condition": "icd10.exists(claim.code)","passed": true},{"rule": "member_eligible","condition": "member.status == 'active'","passed": true},{"rule": "compliance_check","regulations": ["HIPAA", "ERISA"],"passed": true}],"outcome": "SUCCESS","audit_trail": "txn_2024_001234"}
Key Capabilities

Why MergeOn Agents Are Different

Built for the enterprise where compliance, explainability, and trust matter

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Evidence-Anchored Learning

Every task in the agent's library links back to source documents, forms, or workflows. No hallucinations, no guessing — just verified actions.

→ 100% traceable decisions
🌳

Regulated Decision Trees

Complex approval chains and compliance gates built into the decision framework. Agents follow the same rules your best employees do.

→ Zero compliance violations
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Role-Based Permissions

Tools and actions are granted based on agent roles. Fine-grained control over what each agent can access and modify.

→ Enterprise-grade security
✅

Automated Verification

Every action is checked against expected outcomes and business rules. Automatic rollback if verification fails.

→ 99.9% accuracy rate
📊

Complete Telemetry

Real-time logging of every decision, tool call, and outcome. Full audit trail for compliance and optimization.

→ 100% auditable
🔄

Continuous Learning

Agents improve from verified outcomes while maintaining compliance boundaries. Safe, controlled evolution.

→ Self-improving accuracy
Business Impact

Enterprise ROI from Intelligent Agents

⚡
95%
Process Automation
Of routine decisions
💰
$4.8M
Annual Savings
Per 100 employees
📈
60%
Faster Processing
vs human agents
✅
100%
Compliance Rate
Zero violations

Build AI Agents You Can Trust

See how evidence-anchored, compliant AI agents can transform your operations